OOB on update of a task record where the assignment_group field value changes, it increments by one. var daysElapsed = gs. If your fields are date/time DateDiff function produces output by less than a day than expected when used in transform scripts - Support and Troubleshooting - Now Support Portal There are different API's available to find the difference between 2 date fields on a record. gs. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. It is recommended that new. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. The most commonly used API available in Service Now to calculate duration is gs. Here's an example script: var opened = new GlideDateTime (). //Can be added to script include to return records more than X minutes as OOB you can compare hour, days etc. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. 2 min read. I'm not sure if gs. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This method expects the earlier date as the first parameter and the later date as the second parameter;. GlideSystem - Global. Please note: These APIs are provided to support legacy applications in the global scope. Please note: These APIs are provided to support legacy applications in. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. dateDiff () does not show the day value if negative - Known Error - Now Support Portal Loading. calDateDiff to calculate duration and business duration. If you want to know exactly what is and is not in callable in scope, it is all in the API documentation. Please note: These APIs are provided to support legacy applications in. It is recommended that new. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. It is recommended that new. Returns the date and time for the end of next year in GMT. "domain" is an object, so you just need to check if you're on the "domain" property (using an if statement like you do for the cluster-members) and then within that, print the inner "name" property of that property. However, these classes are only available in the server side of ServiceNow but unavailable in the client size. Please note: These APIs are provided to support legacy applications in the global scope. getDisplayValue(); and removing the . GlideSystem - Global. dateDiff(current. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Loading. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. GlideSystem - Global. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Members Online • CompSciMajor93. For SQL Server I have some difficulty getting the difference between times. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. Problems can occur when using gs. impersonate() ) while others seem to be arbitrarily not available ( like applyTemplate() ). Step 1: Create New field on incident table - u_aging_category Step 2: Write scheduled job run daily to update incident age. It is recommended that new. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Go to servicenow r/servicenow. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. Please note: These APIs are provided to support legacy applications in. getDaysInMonthUTC () Gets the number of days in the month stored by the GlideDateTime object, expressed in the UTC time zone. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. end_date. GlideAggregate is an extension of GlideRecord. The following script sets the workflow variable end_date to the current date and time: current. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. dateDiff () (Global GlideSystem) returns invalid results - Support and Troubleshooting - Now Support Portal Loading. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. The GlideDateTime constructor has a number of options: No-argument: Initializes to the current date/time GlideDateTime1. Please note: These APIs are provided to support legacy applications in. RiseUp with ServiceNow. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Here is a quick server side script where you can get the duration difference, between 2 GlideDateTime objects. The OOB "Reassignment Count" is driven by a Business Rule on task named "reassignment counter". Please note: These APIs are provided to support legacy applications in. If selected, creates a field that displays the results of a database function, such as a mathematical operation, field length computation, or day of the week calculation. due_date,true);. This should be part of the offering ServiceNow provides. Please note: These APIs are provided to support legacy applications in. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. Please note: These APIs are provided to support legacy applications in. Servicenow - how to parse nested json using javascript, Or you can simply add { at the beginning. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. r/servicenow. If you run the code, you'll see that gs. getDisplayValueInternal(),endDate. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. I shall set my sites on the friend and close relative to GlideRecord, GlideAggregate. Community will be in read-only mode 8. To try to cut out getDisplayValue() as much as possible, I tried setting workflow. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. end. Skip to page content. These operations can be done with. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. We would like to show you a description here but the site won’t allow us. RiseUp with ServiceNow Events. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. nowDateTime()); //Set the amount of time to add (in seconds) var timeToAdd = 86400; durToAdd = new GlideDuration ( timeToAdd *1000);We would like to show you a description here but the site won’t allow us. Create a new field called Date Difference with a type of Duration. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. --. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Generate the Event at a Fixed Time. dateDiff () with GlideDateTime objects. Options. nowDateTime(), true); var daysOld =. We would like to show you a description here but the site won’t allow us. var userObject = gs. Use subtract () To Get A Date Difference. getDateTimeBeforeNowBool. Please note: The APIs below are intended for scoped applications and may behave differently in the global scope. getSession(). The query would look like this. Pass gs. It is recommended that new. Working with dates in ServiceNow can be quite challenging. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. 24 for scheduled maintenance (12a - 6a PST) Releases and Upgrades. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: The APIs below are intended for scoped applications and may behave differently in the global scope. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in the global scope. This article is providing the way to calculate the duration of days by using Scheduler function in Script. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Ensure the number of Days is negative (the Date Difference value should be negative). getDisplayValue() in a GlideDateTime constructor. returns a string) // Use getDisplayValue() to convert the string to the format expected by dateDiff() var diffSeconds =. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. #servicenow #servicenowdeveloper GlideDateTime | Subtract | gs. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. The first parameter identifies the start date, the second parameter identifies the end date, and the third. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. We would like to show you a description here but the site won’t allow us. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. An event queue to add the event to. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. 3. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Unknown 30 July 2020 at 22:07. current. Combine ITSM with other products and apps to create a powerhouse technology platform. Return Value. var log = 'calc. getDisplayValueInternal(),false);} How do I use GlideAjax Servicenow? Create a GlideAjax instance by calling the GlideAjax constructor. Please note: These APIs are provided to support legacy applications in. getDisplayValue (), false); Open an existing Change Request record. Do not use gs. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow. gs. GlideSystem - Global. , in a Business Rule), not on the client (e. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. I had to add some code to set this for some reporting needs. 05-30-2017 12:54 PM. In response to aash. getUser () Returns a reference to the user object for the currently logged-in user. #servicenow #servicenowdeveloper GlideDateTime | Subtract | gs. metricInstance. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. g. dateDiff(gr. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Bounce SSO - ServiceNowDATEADD (datepart, number, date) The DATEADD function returns a new datetime value based on adding an interval to the specified date. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. gs. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. Learning Build your competencies using instructor-led and online training. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. dateDiff () method. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Learning Build your skills with instructor-led and online training. Search. servicenow online training in India servicenow developer online training. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in. Please note: These APIs are provided to support legacy applications in. Please note: These APIs are provided to support legacy applications in. dateDiff() returns the same value for the difference between date1/date2 and date1/date3 even though there is a 10 minute difference. dateDiff(closed, opened, true); duration . How to calculate difference between two dates in hours ServiceNow ?. Example scenario: Open any Change. old durations';Schedule( schedRec. GlideSystem - Global. For example, instead of using: javascript:gs. - if the end date on the staff leavers service request < todays date, set zero seconds - if the end date is today, set number of seconds as today date/time up to today at 18:00servicenow,service now, computer, cheat sheet. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in the global scope. Do more with IT Service Management. opened_at. It is recommended that new. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in. dateDiff (current. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. We would like to show you a description here but the site won’t allow us. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. It is recommended that new. Please note: These APIs are provided to support legacy applications in the global scope. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. In my experience I’ve found that this type of resolution/closure workflow is really the best way to configure your incident management setup because. Please note: The APIs below are intended for scoped applications and may behave differently in the global scope. 1 Log on to your training instance Use the application navigator and its filter to acces different areas of ServiceNow Add Knowledge and service catalog modules to favorites. RiseUp with ServiceNow Events. (gs. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. It provides the capability to do aggregation (COUNT, SUM, MIN, MAX, AVG). 1 Log on to your training instance Use the application navigator and its filter to acces different areas of ServiceNow Add Knowledge and service catalog modules to favorites. Please note: These APIs are provided to support legacy applications in. Please note: These APIs are provided to support legacy applications in. Follow the below process to create a delegated user functionality in service now :I needed to provide a way to calculate a ServiceNow catalog task SLA dynamically by the due dates set on individual catalog tasks. It takes care of all timezones very well but still when you are doing scripting in. Please note: These APIs are provided to support legacy applications in the global scope. closed_at); var duration = gs. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. It is recommended that new. addDays() will addDays to the time, but does not return a glideDateTime. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. Parameters: Name of the event being queued. We will also talk about which settings and scripts we need to use. g. See the GlideDateTime API reference for a complete list of methods. We would like to show you a description here but the site won’t allow us. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. How does Servicenow calculate date? You can use below code to calcuate duration betweeen two dates. The most relevant topics (based on weighting and matching. Right-click the form header and select Configure > Form Layout. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. The most commonly used API available in Service Now to calculate duration is gs. getDisplayValue(), metricInstance. Please note: These APIs are provided to support legacy applications in. datediff | ServiceNowToday's Requirements:Normal change request , planned start. ServiceNow Learn show about ServiceNow products or answers. Please note: These APIs are provided to support legacy applications in. Please note: These APIs are provided to support legacy applications in. . RiseUp with ServiceNow Blogs. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Anything farther in the future doesn't matter, as this will be in a report with a filter filtering down only the upcoming 60 days and all past due. dateDiff(firstDay, lastDay, true) < 0)ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Finally, we can add a summary row to the report that calculates the average turn around time. There are two ServiceNow classes: GlideDate and GlideDateTime, that contain methods which are useful for date comparison such as: Equals. , in a Client Script). We would like to show you a description here but the site won’t allow us. Unexpected Results from GlideAggregate By default, the GlideAggregate functionWe would like to show you a description here but the site won’t allow us. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. (gs. dateDiff (String startDate, String endDate, Boolean numericValue) Calculates the difference between two dates. ServiceNow has to provide backend utilities to perform this translation since the developer cannot reach into the web server backend. Javascript - Date comparison inside ServiceNow, The most commonly used API available in Service Now to calculate duration is gs. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. We would like to show you a description here but the site won’t allow us. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. 3. closed_at); var duration = gs. current. DateDiff(date1, date2) but it does not work in scoped applications. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. r/servicenow. Use the GlideDateTime methodsServiceNow Learn more about ServiceNow products and solutions. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. With Scheduler, it is easy to calculate the duration with some option, like exclude week-end orServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: The APIs below are intended for scoped applications and. business_duration = gs. GlideSystem - Global. March 26, 2019 Catalog Item: Request to Change your profile picture in Servicenow. SN has. dateDiff () ,the day value is not shown Steps to Reproduce Example scenario: Open any Change Request record. getDisplayValue(), true) < 0We would like to show you a description here but the site won’t allow us. start_date. Please note: These APIs are provided to support legacy applications in. GlideSystem - Global. One way to accomplish this is to create a Scheduled Job that, when executed, finds records with a due date within the next 24 hours and triggers an event that sends a notification. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. Please note: These APIs are provided to support legacy applications in. dateDiff( gr. Please note: These APIs are provided to support legacy applications in. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Service-now provides the ability to automatically move incidents marked as ‘Resolved’ into a ‘Closed’ state after a certain number of days. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Upload. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Module Recap Script an Event. Please note: The APIs below are intended for scoped applications and. Skip to page contentWe would like to show you a description here but the site won’t allow us. “ServiceNow has provided frictionless ways for colleagues to handle their IT; it has removed a lot of mundane tasks and certainly made onboarding. The GlideDateTime constructor has a number of options: No-argument: Initializes to the current date/time GlideDateTime 1. Thanks for sharing valuable information and very nice article. sys_id); //Get the current date/time in correct format for duration calculation. Please note: These APIs are provided to support legacy applications in. We would like to show you a description here but the site won’t allow us. The script include detailed below creates a new class type in ServiceNow that can be used both from the client-side with Ajax, and from the server-side as a simple object call. My query is: var gr = new GlideRecord('task');. setString (current. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. dateDiff (closed, opened, true); duration. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Skip to page content. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. The number of days in the current month in the user's time zone. GlideSystem - Global. It is recommended that new. round() is optional and will round the number to the nearest integer gs. We would like to show you a description here but the site won’t allow us. Please note: These APIs are provided to support legacy applications in. DateDiff (date1, date2) but it does not work in scoped applications. date_difference = gs. Please note: These APIs are provided to support legacy applications in. Create function fields and scripts in the Now Platform to perform common database transformations and calculations. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ostartDate = current. Basically, to get a javascript date from a ServiceNow date field value do this: var date_number = getDateFromFormat ( g_form. dateDiff() method calculated the difference between two dates. print(gdt); This will return the following: 2023-01-04 01:37:50 It’s as simple as that, just a couple of. Here's an example script: var opened = new GlideDateTime (). An optional parameter, saved with the instance if specified. GlideSystem - Global. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in. RiseUp with ServiceNow Forum. 3. Please check the example video and purchase only $7 $5 for this unique course to get more videos like this. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Please note: These APIs are provided to support legacy applications in the global scope. dateDiff () (Global GlideSystem) returns invalid results - Support and Troubleshooting - Now Support Portal Loading. Please note: These APIs are provided to support legacy applications in. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. Please note: These APIs are provided to support legacy applications in the global scope. GlideSystem - Global. Please note: These APIs are provided to support legacy applications in. u_duration_2, false); Works on the server (e. A site for my notes on ServiceNow. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. 0 HelpfulsHow search works: Punctuation and capital letters are ignored. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow docs do also say; If you are working with GlideDateTime objects use the GlideDateTime subtract() method instead of dateDiff(). We would like to show you a description here but the site won’t allow us. getDaysInMonthLocalTime ()); GlideDateTime - Scoped. This method expects the earlier date as the first parameter and the later date as the second parameter; otherwise, the method returns the difference as a negative value. Once the new function record is saved, you cannot clear the check box to make the field a regular field. . To use the endOfNextYear () method in a scoped application, use the corresponding scoped method: Scoped GlideSystem - endOfNextYear (). start. Known synonyms are applied. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. ServiceNow DevelopersServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. dateDiff(startDate. Please note: These APIs are provided to support legacy applications in. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Please note: These APIs are provided to support legacy applications in. getUserByID () Returns a reference to the user object for the user ID (or sys_id) provided. gs. Please note: These APIs are provided to support legacy applications in.